Frequently Asked Questions
Q: Can I get a one off bag or do I have to subscribe?
A: All of our Pick 'n' Mix bags are on a subscription basis. BUT it is possible to cancel straight away.
If you would like to cancel, please head over to your account on our website where you can manage your subscriptions. If you checked out as a guest, please locate your confirmation email which will have a link to "manage my subscription". If you can't locate your confirmation email please email us at firstname.lastname@example.org with your order number and we will be able to email over a link where you can access your subscriptions to cancel.
Q: When will I get my Sweet Mouthful Mixes bag?
A: Your Sweet Mouthful Mixes bag will be shipped out 1-3 days after you order and will take 1-3 days to arrive. It all depends on how busy we are but we aim to get them out within 3 days.
Q: Are there initiation fees, cancelling fees or any other stupid sneaky fees?
A: NOPE! We hate hidden fees and we don't want to do that to our customers. You can cancel whenever you choose!
Q: Is this a contract?
A: Nope, you can cancel whenever you want.
Q: What are the shipping fees?
A: If your order is over £50, you will get free next-day delivery for UK Mainland. Everything else is £4.99 for UK Mainland. If you order 2 bags, you will get free standard Royal Mail shipping for UK Mainland. If your parcel weighs less than 2KG then you will be presented with Royal Mail 2nd class delivery option for £2.99.Please be advised, this can take 2-3 days.
Q: Best before dates?
A: Yeah, all Sweet Mouthful Mixes will be in date 6 months as standard, however we're absolutely sure they won't even last 6 days.
Q: What if I've got a food allergy?
A: We have a page at the bottom of the website with the list of Allergens/Ingredients, we also offer Vegetarian/Halal bags and Vegan bags.
Q: I have a coupon code. Where can I enter it?
A: Coupon codes need to be entered when checking out, when you are on the information page there will be a box where you can enter your coupon code.
Q: Does the courier deliver on weekends?
A: No, DPD do not deliver on weekends. They do offer Saturday delivery but as the cost is so high, we prefer not to offer it. Royal Mail Tracked 48 doesn't include Saturday deliveries, but there is a chance they may deliver on a Saturday at their own discretion.
Q: Where's my order?
A: We know you're excited to get your order - it's completely understandable! Who isn't excited for a Sweet Mouthful Mix bag full of delicious yummy pick 'n' mix sweeties!? If you'd like an update regarding the status of your order, simply get in touch with us, via e-mail (email@example.com), or Facebook (Sweet Mouthful Mixes)!
Q: Do you have a shop?
A: Unfortunately, not – we are only online based.
Q: Can you give me some free products in return for a review on my social media?
A: In general, we do not offer this sort of partnership. However, we do have an affiliate programme which you can sign up to, located at the bottom of our website. If interested, please sign up to this and someone from the team will activate your account and get in contact with you with some options within a week.
Q: Can you donate any products to my charitable cause?
A: Whilst we encourage fund raising for a good cause, due to the large volume of charitable requests we receive every day, we are unfortunately not in a position to support them all! For that reason, we have decided that as a company we would like to support a nominated charity of our own, rather than to pick and choose between the many good causes we are asked to contribute to on a daily basis. We wish you the best of luck with your charitable endeavours, and we hope they are great success!
Q: If I place an order today, will it be sent out today?
A: If your order is placed before 2.00pm, we will do our best to ship it the very same day. If not, your order will usually be dispatched the next working day after it is placed, but it could take us up to 3 working days to dispatch your order during busier periods.