Privacy Policy

Last updated: 2 August 2026

Sweet Mouthful Mixes is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share your information when you visit sweetmouthfulmixes.com, place an order or contact us.

Information We Collect

We may collect the following information:

• Your name, email address, telephone number and delivery or billing address

• Order details and purchase history

• Payment information processed securely by our payment providers

• Messages, enquiries and customer service information

• Information about how you use our website, including your IP address, browser, device, pages viewed and website activity

• Information collected through cookies and similar technologies

We do not normally store your full payment card details. Payments are processed securely through our approved payment providers.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Take payments and provide order confirmations

• Contact you about your order or account

• Respond to enquiries and provide customer support

• Prevent fraud and protect our business and customers

• Improve our website, products and customer experience

• Meet legal, tax and accounting requirements

• Send marketing communications where you have agreed to receive them or where permitted by law

We use your information where it is necessary to fulfil a contract with you, comply with legal obligations, protect our legitimate business interests, or where you have provided consent.

Marketing

If you choose to receive marketing communications, we may send you information about our products, offers and promotions by email or text message.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. To stop receiving marketing text messages, reply STOP. You may also contact us at info@sweetmouthfulmixes.com.

Choosing not to receive marketing communications will not affect order updates or other essential messages relating to purchases you have made.

Cookies and Website Analytics

We use cookies and similar technologies to help our website function, remember your preferences, understand how visitors use the website and improve our services.

Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, may require your consent.

You can manage your cookie preferences through our website’s cookie settings or through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Currency Conversion

Where available, we may use your IP address to estimate your location and display prices in an appropriate local currency.

Your selected currency may be stored in a temporary session cookie so that your preference remains consistent while you browse the website. This cookie is normally removed when you close your browser.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business and provide our services. These may include:

• Our website and ecommerce platform

• Payment providers

• Delivery and courier companies

• Website hosting and technology providers

• Email and marketing providers

• Analytics and advertising providers

• Professional advisers, regulators or government authorities where required

We only share information that is necessary for the relevant service and require service providers to handle personal information appropriately.

We may also disclose information where required by law or where necessary to prevent fraud, protect our rights or respond to a lawful request.

International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives the level of protection required by applicable data protection law.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, tax, accounting and regulatory requirements.

The length of time we retain information may depend on the type of information and why it was collected. When information is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on applicable data protection law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request the deletion of your information

• Ask us to restrict how your information is used

• Object to certain types of processing, including direct marketing

• Request a copy of certain information in a portable format

• Withdraw consent where we rely on your consent

To exercise any of these rights, please contact us at info@sweetmouthfulmixes.com.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updated version will be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Sweet Mouthful Mixes
Unit 7C
Britannia Estate
Leagrave Road
Luton
LU3 1RJ

Email: info@sweetmouthfulmixes.com