Shipping policy
Shipping Policy
Last updated: 2 August 2026
At Sweet Mouthful Mixes, we aim to prepare and dispatch every order as quickly and carefully as possible.
Dispatch Times
We aim to dispatch orders within 1–5 working days.
Working days are Monday to Friday and exclude weekends and UK bank holidays.
During particularly busy periods, dispatch may take longer. If there is likely to be a significant delay to your order, we will aim to keep you updated.
Please note that dispatch times refer to the time taken to prepare and send your order. They do not include the delivery time once your order has been handed to Royal Mail or DPD.
⚠️ Orders requested to be packed or featured on social media may take longer to dispatch.
Delivery Options
Available delivery options and prices will be shown at checkout.
DPD Next Working Day Delivery
DPD Next Working Day delivery is an express delivery service. The “next working day” timescale applies after your order has been dispatched and handed to DPD, not from the date the order is placed.
Customers may receive delivery updates by text or email, including delivery information and available delivery preference options.
Royal Mail Tracked 48
Royal Mail Tracked 48 aims to deliver within approximately two working days after dispatch. This is an estimated delivery timeframe and is not guaranteed.
Tracking information will be provided where available.
International Delivery
International delivery times vary depending on the destination, selected delivery service, customs processing and local delivery arrangements.
International delivery estimates will be displayed at checkout where available. Delivery may take longer due to customs checks or circumstances outside our control.
Delivery Charges
Delivery charges are displayed at checkout before you complete your order.
Where free delivery promotions are available, the applicable order value, product quantity and delivery location requirements will be shown on the website or at checkout.
Delivery Delays
All dispatch and delivery times are estimates unless expressly stated otherwise.
Delivery may be delayed due to circumstances outside our reasonable control, including:
-
delays within the Royal Mail or DPD network;
-
severe weather;
-
transport disruption;
-
high seasonal demand;
-
customs processing; or
-
other unforeseen events.
A delivery delay does not automatically entitle a customer to a refund. However, this does not affect any statutory rights that may apply.
Delivery Addresses
Please ensure that your delivery address and contact information are complete and accurate before placing your order.
We cannot accept responsibility for delays, failed deliveries or orders delivered to an incorrect address where the address provided by the customer was incorrect or incomplete.
If an order is returned to us because an incorrect or incomplete address was provided, a redelivery charge may apply. We will contact you before arranging redelivery.
We are unable to deliver to PO Box addresses. Please provide a valid physical delivery address when placing your order.
International Customs Charges
International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.
These charges are outside our control and are the responsibility of the customer. Any applicable charges must be paid before the order can be released or delivered.
Refused, Uncollected or Returned International Orders
If an international order is refused, not collected, or returned because customs requirements or charges have not been completed, any reasonable return shipping, customs, duties or handling costs may be deducted from a refund where permitted by law.
If you request that a returned order is sent again, you will be responsible for any applicable reshipment, return shipping, customs and handling charges.
Contact Us
If you have any questions about delivery or your order, please contact us at:
This Shipping Policy does not affect your statutory rights.